How long will my order take to reach me?
*Please note our office will be closed from 24/04/13 - 01/05/13. Orders placed on or after 19/04/13 will be processed, then shipped when we return.
Please select from Regular, Registered or Express Postage via Australia Post.
Regular - Please allow 1-10 days for your order to be handmade, however most orders are processed within a couple of days. Regular delivery dependent on Australia Post. No responsibility taken for lost parcels. Regular parcels cannot be tracked and if lost in transit, cannot be refunded.
Registered - Please allow 1-10 days for your order to be handmade, however most orders are processed within a couple of days. Regular delivery dependent on Australia Post. Tracking number available.
Express - Please allow 1-5 days for your order to be handmade, however most orders are processed within a couple of days. Overnight delivery within selected Australian destinations with tracking number.
International customers, please proceed to checkout to view your shipping options.
Where else can I find you online?
www.facebook.com/summerblossom.handmade
www.twitter.com/summerblossom
www.youtube.com/user/SummerblossomAus
www.pinterest.com/summerblossom/
www.summerblossomhandmade.tumblr.com
Instagram: rochelle_summerblossom or #summerblossom
Can I pay via credit or debit card without a Paypal account?
Yes, and your orders are secured by Geo Trust SSL.
Does Summerblossom provide a custom made wedding service?
We are more than happy to assist in any wedding-related enquiries, although we no longer take custom orders of a nature very different to our current range. We are more than happy to discuss creating our flowers in different sizes or colours to create your dream wedding look. Please email us for more information.
Can I pick my order up instead of having it posted?
Not a problem, simply email info@summerblossom.com.au to organise a time to visit us at our Redfern studio or one of our market dates.
Does Summerblossom ship internationally?
Yes, we sure do. Please enter your details and the shipping will be calculated accordingly. All international customers can choose from regular, registered or express shipping.
Does Summerblossom sell wholesale?
We currently have a waiting list of over 100 retail stores. If you're interested in stocking Summerblossom in your store, please email wholesale@summerblossom.com.au with your identity/logo and supporting images/photos of your store or concept. Please note that we are currently unable to sell wholesale to online stores or those wishing to re-sell at markets. Please email us if you have any further questions.
Is there a Summerblossom store we can visit?
Not yet, but hopefully soon! In the meantime you're more than welcome to make an appointment to visit our Redfern office, please email info@summerblossom.com.au or call 0407 919 329 to organise a time. Our stock won't be on display, so please let us know what you'd like to view before you arrive so we can prepare it for you.
Does Summerblossom attend markets, fetes, festivals and fairs?
Yes, we LOVE all of the above! Please see our calendar of events below in the News & Market dates. In you run an event and are looking for stallholders, please email info@summerblossom.com.au with details.
What are Summerblossom's terms of service?
Unfortunately we are unable to ship items from the same order in separate shipments.
All material on this web site is copyright under the ownership of Summerblossom. Any copying or use of material from this web site without the prior written consent of Summerblossom is prohibited. The Summerblossom name and logo are owned by Summerblossom and no unauthorised use is permitted.
Summerblossom is happy to offer you a refund or exchange only if the product you receive is faulty or not as described and returned within 14 days. We do not offer refunds for change of mind, however if you arrange to return your item and it arrives in the original condition, i.e. unworn with no marks or makeup on it, in a re-sellable condition with original tags and packaging, within 14 days we are happy to offer you a credit note or exchange. Customers are responsible for additional postage costs due to incorrect ordering or change of mind.
Free shipping over $100 and all free shipping promotions are for regular national Australia Post shipping only. Exclusions apply for overseas customers. Registered and Express Post extra. Please contact us to arrange. Free shipping codes are subject to a $25 minimum spend.
Custom orders may attract a fee for additional work such as new designs not offered in our existing range, measurements, colour consultations, change-of-mind, samples, photographs and fabric swatches. Any additional fee will be stated in writing prior to the order being finalised. Quotes for custom orders are valid for 14 days. Please understand that whilst we will always endeavour to make custom items, we pride ourselves on our individuality and will not copy other designer's work.
Discounts may be given, but only at our discretion as per our company policy. We reserve the right to ammend incorrect prices and are not obligated to provide products at an incorrect price. Customers who order an item at an incorrect price are not obligated to pay the correct price and may cancel their order.
Regular parcels cannot be tracked and if lost in transit, neither postage or product costs will be refunded. Please choose Registered or Express Post for added security.
