1. How long will my order take to reach me?
1. How long will my order take to reach me?
Please allow 1-10 days for your order to be handmade before it is posted, however most orders are processed within a couple of days. We generally find that within NSW regular parcels take 3-5 days to be delivered, other areas anywhere from a couple of days to 1-2 weeks. However delivery is dependent on Australia Post and we have no control over delivery times once we have lodged the parcel.
Please allow 1-5 days for your order to be handmade before it is posted, however most orders are processed within a couple of days. Australia Post guarantees overnight delivery within selected Australian destinations with tracking number. You can check the overnight delivery zones at www.auspost.com.au.
International customers, please proceed to checkout to view your shipping options/prices.
Rush orders can most often be accomodated upon request. Please email firstname.lastname@example.org with the item you wanted to order and the date it is required and we'll let you know if it's possible (and know to keep an eye out for your order to process it urgently).
2. What payment methods do you accept?
We accept Mastercard or Via credit/debit cards, PayPal and bank transfer (via PayPal).
3. Does Summerblossom provide a custom made service?
We are more than happy to assist in any wedding-related enquiries, although we no longer take custom orders of a nature very different to our current range. We are more than happy to discuss creating our designs in different sizes or colours to create your dream wedding look. Please email email@example.com for more information.
We love creating custom pieces for special events. As our items are handmade we can change the colour and size of many pieces. You can even change the centre of flowers from a Swarovski to a pearl, or diamante piece. Many customers also request changing hair clips to combs, hippy wraps to headbands, and headbands or flower crowns to children's sizes. Some pieces can be changed from gold to silver etc.
Please understand that we pride ourselves on our individuality as a brand and will not copy designs from images. We cannot help you with is replicas of other designers work or completely new designs inspired by another designer's piece.
The best place to start would be to let us know which Summerblossom piece is most similar to what you're after, or a good base to start your custom order description from. You may also want to have a look at the bridal and fan photo albums on the Summerblossom Facebook page or Instagram feed for ideas on custom orders that we can do.
We also offer fabric samples in the bridal section of our website, if you'd like to check the colour of any of our silk fabrics against your colour scheme.
Once you've given us an indication of what you'd like, we will create a quote and if approved by you, an invoice. We accept Paypal, credit or debit card or bank transfer. Processing time is approximately 7-14 days for custom orders, but may vary depending on availability of supplies and current workload. We will always communicate timing with you along with your quotation.
There is a custom order surcharge of 10% + any additional fabric/material costs, new material sourcing, measurements, colour consultations, change-of-mind, samples, photographs and fabric swatches. Any additional fee will be stated in writing prior to the order being finalised.
Quotes for custom orders are valid for 14 days.
4. Can I pick my order up instead of having it posted?
Not a problem, simply select "$0 pick-up" as your shipping method. We'll be in touch as soon as your order is ready! Our address is;
Level 1, 722 Bourke Street
Redfern, Sydney NSW 2016
9am - 6pm weekdays (by appointment only).
Street parking available. Closest train station is Central. Nearest cross-street is Boronia Street. Weekend pick up available at pop-up stalls on request.
5. Where is my order?
We send you an email at each stage of your order being processed, so double check your inbox for the latest update on your order. An explaination of a few of the most common questions are below;
Awaiting Validation: This just means we're not online at the moment, but we'll be back in a few hours and process your order ASAP.
Payment Accepted: Your payment has been processed successfully.
Payment Error: There's been an error processing your card, please check your email for further details.
Preparation in Progress: We are preparing your order. Please see email for further details
Shipped: Your order has been shipped! Keep an eye out for your postie! Don't forget to check your letterbox for a delivery slip as your parcel may be at your local post office.
Express Post should arrive overnight. If you haven't received your parcel by 3pm the day after you received the "shipped" email, please email us and we'll look into it for you.
Regular Post usually takes a few working days at least, sometimes 1-2 weeks. If your parcel hasn't arrived two weeks after you received the "shipped" email, please email us and we'll look into it for you.
6. Does Summerblossom sell wholesale?
If you're interested in stocking Summerblossom in your store, please email firstname.lastname@example.org with supporting images/photos of your store or concept. Please note that we are currently unable to sell wholesale to online stores or those wishing to re-sell at markets/pop-up retail stalls. Please email us if you have any further questions.
7. Is there a Summerblossom store we can visit?
You're more than welcome to make an appointment to visit our Redfern office, please email email@example.com or call 0407 919 329 to organise a time. Our stock won't be on display, so please let us know what you'd like to view before you arrive so we can prepare it for you.
8. Does Summerblossom attend markets, fetes, festivals and fairs?
Yes, we LOVE all of the above! Please see our calendar of events below in the News & Market dates. In you run an event and are looking for stallholders, please email firstname.lastname@example.org with details.
9. Can I return an item?
We are more than happy to accommodate refunds for items that are faulty or not as described. We work with you to promptly reach a suitable solution (replacement, exchange or refund). In some cases we accept exchanges for unworn items if the products are returned in their original packaging (including a box if they were posted in one). For these "change-of-mind" exchanges customer covers all postage costs.
Please contact us prior to posting your return to request a RAN (Returns Authorisation Number). You will need to include this inside your parcel in order for your return to be processed.
The return address is:
Level 1, 722 Bourke Street
10. What are Summerblossom's terms of service?
All material on this web site is copyright under the ownership of Summerblossom. Any copying or use of material from this web site without the prior written consent of Summerblossom is prohibited. The Summerblossom name and logo are owned by Summerblossom and no unauthorised use is permitted.
Summerblossom is happy to offer you a refund or exchange within 14 days of the purchase date if the product you receive is not as described.
Where possible, Summerblossom will offer to repair faulty items if returned within 14 days of the purchase date.
We do not offer refunds for change of mind, however if you arrange to return your item within 14 days of the purchase date and it arrives in the original condition, i.e. unworn with no marks or makeup on it, in a re-sellable condition with original tags and packaging, we are happy to offer you a credit note. Customers are responsible for additional postage costs due to incorrect ordering or change of mind.
Refunds do not include shipping & handling costs.
Unfortunately we are unable to ship items from the same order in separate shipments.
Processing times do not include shipping times. We ship via Australia Post and take no responsibility for delays beyond our control.
Free shipping over $100 and all other free shipping promotions are for regular national Australia Post shipping only. Exclusions apply for overseas customers. Express Post extra. Please contact us to arrange. Free shipping does not apply to custom orders. All free shipping codes are subject to a $30 minimum spend (unless otherwise stated in promotion).
Custom orders may attract a fee for additional work such as new designs not offered in our existing range, measurements, colour consultations, samples, photographs and fabric swatches. Any additional fee will be stated in writing prior to the order being finalised. Quotes for custom orders are valid for 14 days. We offer no refunds or exchanges for change of mind for custom orders.
Discounts may be given, but only at our discretion as per our company policy. We reserve the right to amend incorrect prices and are not obligated to provide products at an incorrect price. Customers who order an item at an incorrect price are not obligated to pay the correct price and may cancel their order. 5% VIP Secret Garden email list discount is only valid for 1st order and orders placed via the website and customer who join the VIP email list.
COMPETITIONS & OFFERS
Open to Australia residents and include regular Australia Post domestic shipping. Not available in conjunction with any other offer. Not redeemable for cash. Limit one entry per person (unless otherwise stated). Random winners drawn via www.random.org.
11. Where else can I find you online?
12. How do I order a Summerblossom Fresh flower crown?
The first step would be to have a look at our Summerblossom Fresh designs and let us know via email which one is the most similar in size/style to what you’re after. We'll also need your event date, location and any other requests (such as flower type and colour), inlcude these in the email. This will help our talented florist to work out a quotation for you. For more information, please read the product descriptions.
13. My question isn't answered above, how do I contact you?
Via email (9am - 12pm weekdays)
Via phone (9am - 6pm weekdays)
(02) 8084 2090 (replace the first zero with +61 for international customers)
We endeavour to respond to all email enquires within 3 working days (up to 5 working days if your order enquiry requires a quotation). We really appreciate your enthusiasm for our work, thank you so much! Please assist us in getting back to you as promptly as possible by refraining from sending follow-ups or messages to social media accounts within 2 working days. We're only a small studio and spend most of our time making and postting your orders. Thanks so much for your understanding. We cannot wait to get in touch with you and assist with your enquiry!