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Our terms of service 

COPYRIGHT 

All material on this web site is copyright under the ownership of Summerblossom (ABN 60 624 200 491). Any copying or use of material from this web site without the prior written consent of Summerblossom is prohibited. The Summerblossom name and logo are owned by Summerblossom and no unauthorised use is permitted.

RETURNS

If the need arises for you to return any purchases, we always aim to be reasonable and fair, and to find a solution ASAP. Summerblossom is happy to offer you a refund or exchange within 14 days of the purchase date if the product you receive is faulty or not as described. 

Where possible, Summerblossom will offer to repair faulty items if returned within 14 days of the purchase date. 

We do not offer refunds for change of mind, however if you arrange to return your item within 14 days of the purchase date and it arrives in the original condition, i.e. unworn with no marks or makeup on it, in a re-sellable condition with original tags and packaging, we are happy to offer you a credit note. Customers are responsible for additional postage costs due to incorrect ordering or change of mind.

Refunds do not include shipping & handling costs. 

SHIPPING

Unfortunately we are unable to ship items from the same order in separate shipments.

Processing times do not include shipping times. We ship via Australia Post and take no responsibility for delays beyond our control.

Free shipping over $40 and all other free shipping promotions are for regular national Australia Post shipping only. Exclusions apply for overseas customers. Express Post extra. Please contact us to arrange. Free shipping does not apply to custom orders. All free shipping codes are subject to a $30 minimum spend (unless otherwise stated in promotion).

CUSTOM ORDERS

Custom orders may attract a fee for additional work such as measurements, colour consultations, samples, photographs and fabric swatches. Any additional fee will be stated in writing prior to the order being finalised. Quotes for custom orders are valid for 14 days. We offer no refunds or exchanges for custom orders.

DISCOUNTS

Discounts may be given, but only at our discretion as per our company policy. We reserve the right to amend incorrect prices and are not obligated to provide products at an incorrect price. Customers who order an item at an incorrect price are not obligated to pay the correct price and may cancel their order. Any VIP Secret Garden email list discounts are only valid for 1st order and orders placed via the website and customer who join the VIP email list. 

COMPETITIONS & OFFERS

Open to Australia residents and include regular Australia Post domestic shipping. Not available in conjunction with any other offer. Not redeemable for cash. Limit one entry per person (unless otherwise stated). Random winners drawn via www.random.org.

PRIVACY POLICY.

Summerblossom regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Summerblossom users, and conforms to Internet privacy standards.

Collection of Information
In order to use the Summerblossom website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Summerblossom is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Summerblossom customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at hello@summerblossom.com.au.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at hello@summerblossom.com.au.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Summerblossom uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@summerblossom.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Summerblossom may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Summerblossom does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Summerblossom site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.summerblossom.com.au.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

SUMMERBLOSSOM SECURITY POLICY

Summerblososm uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Summerblossom.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au