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Got a question? We'd love to help!

How long will my order take to reach me? 

We have a 1-3 working day processing time, but will do our best to rush your order through if needed.

REGULAR POST

We generally find that regular parcels within Australia take 3-6 days to be delivered once they leave our studio. You’ll receive a tracking number, so you can track it and get excited!

EXPRESS POST

Australia Post guarantees overnight delivery within most Australian postcodes.

INTERNATIONAL ORDERS

International customers, please proceed to checkout to view your shipping options/prices.

RUSH ORDERS

Rush orders can most often be accomodated upon request. Please get in touch with the item you wanted to order and the date it is required so we know to keep an eye out for your order to process it urgently.

What payment methods do you accept?

We accept Mastercard or Via credit/debit cards, PayPal and bank transfer (via PayPal). Sorry, but we currently can't accept AMEX. 

Does Summerblossom provide a custom made service?

We are more than happy to assist in any enquiries, although we no longer take custom orders of a nature very different to our current range. 

Please understand that we pride ourselves on our individuality as a brand and will not copy designs from images/photographs. We cannot help you with replicas of other designers work or completely new designs inspired by another designer's piece.

The best place to start would be to let us know which Summerblossom piece is most similar to what you're after, or a good base to start your custom order description from. 

Once you've given us an indication of what you'd like, we will create a quote and if approved by you, an invoice. We accept Paypal, credit or debit card or bank transfer. Processing time is approximately 6-8 weeks for custom orders, but may vary depending on availability of supplies and current workload. We will always communicate timing with you along with your quotation.

The base pricing for our custom order crowns are similarly priced to what you see online. To ensure your order gets the attention it deserves, we only release a very limited number of custom order spots each month and they will attract a 30% design consultation surcharge. Custom orders may also attract additional shipping costs if we are sourcing flowers especially for you. Costing will be provided via email before proceeding with the design process.

Can I pick my order up instead of having it posted?

At the moment, we don't offer a pick-up service. We do, however, post orders every day so if you order before midday and select express post at the checkout your order will arrive the next working day. 

Where is my order?

We send you an email at each stage of your order being processed, so double check your inbox for the latest update on your order. An explaination of a few of the most common questions are below;

Payment Accepted
Your payment has been processed successfully.

Payment Error
There's been an error processing your card, please check your email for further details.

Preparation in Progress
We are preparing your order. Most likely, it will be posted on the same day.

Shipped
Your order has been shipped! Keep an eye out for your postie! Don't forget to check your letterbox for a delivery slip as your parcel may be at your local post office.

Express Post should arrive overnight. If you haven't received your parcel by 3pm the day after you received the "shipped" email, please email us and we'll look into it for you.

Regular Post usually takes 3-6 workin days, sometimes 1-2 weeks. If your parcel hasn't arrived a week after you received the "shipped" email, please email us and we'll look into it for you.

Does Summerblossom sell wholesale?

We're currently at capacity for our wholesale accounts, sorry.  

Is there a Summerblossom store we can visit?

No. 

Does Summerblossom attend markets, fetes, festivals and fairs?

We no longer attend markets, but you will find us popping up occasionally at very special events!

Can I return an item?

We are more than happy to accommodate refunds for items that are faulty or not as described. We work with you to promptly reach a suitable solution (replacement, exchange or refund). In some cases we accept exchanges for unworn items if the products are returned in their original packaging (including a box if they were posted in one). For these "change-of-mind" exchanges customer covers all postage costs.

Please contact us prior to posting your return to request a RAN (Returns Authorisation Number). You will need to include this inside your parcel in order for your return to be processed.

Please contact us for the return address. 

What are Summerblossom's terms of service?

COPYRIGHT

All material on this web site is copyright under the ownership of Summerblossom. Any copying or use of material from this web site without the prior written consent of Summerblossom is prohibited. The Summerblossom name and logo are owned by Summerblossom and no unauthorised use is permitted.

RETURNS

Summerblossom is happy to offer you a refund or exchange within 14 days of the purchase date if the product you receive is not as described.

Where possible, Summerblossom will offer to repair faulty items if returned within 14 days of the purchase date.

We do not offer refunds for change of mind, however if you arrange to return your item within 14 days of the purchase date and it arrives in the original condition, i.e. unworn with no marks or makeup on it, in a re-sellable condition with original tags and packaging, we are happy to offer you a credit note. Customers are responsible for additional postage costs due to incorrect ordering or change of mind.

Refunds do not include shipping & handling costs.

SHIPPING

Unfortunately, we are unable to ship items from the same order in separate shipments.

Processing times do not include shipping times. We ship via Australia Post and take no responsibility for delays beyond our control.

Free shipping over $100 and all other free shipping promotions are for regular national Australia Post shipping only. Exclusions apply for overseas customers. Express Post extra. Please contact us to arrange. Free shipping does not apply to custom orders. All free shipping codes are subject to a $30 minimum spend (unless otherwise stated in promotion).

CUSTOM ORDERS

Custom orders may attract a fee for additional work such as new designs not offered in our existing range, measurements, colour consultations, samples, photographs and fabric swatches. Any additional fee will be stated in writing prior to the order being finalised. Quotes for custom orders are valid for 14 days. We offer no refunds or exchanges for change of mind for custom orders.

DISCOUNTS

Discounts may be given, but only at our discretion as per our company policy. We reserve the right to amend incorrect prices and are not obligated to provide products at an incorrect price. Customers who order an item at an incorrect price are not obligated to pay the correct price and may cancel their order. 5% VIP Secret Garden email list discount is only valid for 1st order and orders placed via the website and customer who join the VIP email list.

COMPETITIONS & OFFERS

Open to Australia residents and include regular Australia Post domestic shipping. Not available in conjunction with any other offer. Not redeemable for cash. Limit one entry per person (unless otherwise stated). Random winners drawn via www.random.org.

Where else can I find you online?

Facebook facebook.com/summerblossom.handmade
Instagram @summerblossom_rochelle or #summerblossom
Twitter @summerblossom
You Tube SummerblossomAus
Pinterest @summerblossom1
Tumblr hellosummerblossom

How do I order a Summerblossom Fresh flower crown?

The first step would be to have a look at our Summerblossom Fresh designs and let us know which one is the most similar in size/style to what you’re after.

We'll also need your event date, location and any other requests (such as flower type and colour). This will help our talented florist to work out a quotation for you.

For more information, please read the fresh flower product descriptions.

My question isn't answered above, how do I contact you?

EMAIL

hello@summerblossom.com.au

PHONE

(02) 8084 2090

OUR STUDIO 

We are based in Sydney, NSW Australia. 

We endeavour to respond to all email enquiries within 3 working days (up to 5 working days if your order enquiry requires a quotation). We really appreciate your enthusiasm for our work, thank you so much!

Please assist us in getting back to you as promptly as possible by refraining from sending follow-ups or messages to social media accounts within 2 working days.

We're only a small studio and spend most of our time making and posting your orders. Thanks so much for your understanding. We cannot wait to get in touch with you and assist with your enquiry!